Warranty, Refund & Return Policy – 365 Car Sales

At 365 Car Sales, we are committed to providing reliable, quality pre-owned vehicles with complete peace of mind. As a Licensed Motor Car Trader (LMCT) in Victoria, all vehicle sales, warranties, and returns strictly comply with the Motor Car Traders Act 1986 (Vic) and the Australian Consumer Law (ACL).

1. Victorian Statutory Warranty

Under the Motor Car Traders Act 1986, used motor vehicles purchased from 365 Car Sales may come with an automatic statutory warranty:

  • Eligibility: Vehicles that are less than 10 years old and have travelled less than 160,000 kilometres at the time of purchase.
  • Coverage Period: 3 months or 5,000 kilometres from the date of delivery (whichever occurs first).
  • What is Covered: 365 Car Sales will repair any defects covered under the statutory warranty to ensure the vehicle remains in reasonable condition, having regard to its age and kilometres travelled.
  • Exclusions: Statutory warranty does not cover:
    • Vehicles over 10 years of age or exceeding 160,000 km at the time of sale.
    • Commercial vehicles and motorcycles.
    • Accidental damage, misuse, neglect, or modifications made after delivery.
    • Items listed on the Form 5 (Defect Notice) displayed on the vehicle prior to purchase.
    • Normal wear and tear items (e.g., tyres, wiper blades, brake pads, light bulbs).

2. Australian Consumer Law (ACL) Guarantees

In addition to statutory warranties, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Clear Title & Roadworthy Guarantee

  • Clear Title (PPSR): We guarantee that every vehicle is sold with clear title, guaranteed free from financial encumbrances, theft records, or write-off history unless explicitly disclosed.
  • Victorian Roadworthy Certificate (RWC): All registered vehicles delivered to retail buyers include a valid, current Victorian Roadworthy Certificate issued by a licensed vehicle tester.

4. Statutory Cooling-Off Period

Under Victorian law (Motor Car Traders Act 1986), retail buyers are entitled to a 3 clear business day cooling-off period following the signing of the vehicle sale contract.

  • Exercising Cooling-Off: If you decide to cancel the contract within the 3-day cooling-off period, you must notify 365 Car Sales in writing before the period expires.
  • Statutory Retainer: If you terminate the contract under cooling-off provisions, the dealer is legally permitted to retain $100 or 1% of the purchase price (whichever is greater) from any deposit paid.
  • Delivery Condition: The cooling-off right automatically terminates once you take physical delivery or accept delivery of the vehicle.

5. Holding Deposits & Refunds

  • Subject to Finance & Inspection Clauses: If a holding deposit is placed with a conditional clause (such as being subject to finance approval or a pre-purchase mechanical inspection) and the condition is not satisfied (e.g., finance application is declined with written lender confirmation), the deposit will be promptly refunded in full via the original payment method within 2–5 business days.
  • Unconditional Agreements & Change of Mind: Holding deposits placed without conditional clauses or cancellations made outside the statutory cooling-off period are subject to the terms and conditions stated on the vehicle sale contract.

6. Extended Warranties (AWN Insurance)

For long-term protection, 365 Car Sales offers optional 1 to 5-year Extended Warranties provided by AWN Insurance (Australian Warranty Network).

  • Australia-Wide Coverage: AWN warranty policies provide nationwide protection, allowing authorized servicing and repairs at approved repair centres across Australia.
  • Mechanical & Electrical Cover: Plans cover major mechanical, electrical, and drivetrain components according to the selected policy level.
  • PDS & Documentation: Full policy terms, coverage limits, and Product Disclosure Statements (PDS) are available upon request prior to purchase.

7. How to Make a Claim or Request Service

For Statutory Warranty Claims (Covered by 365 Car Sales)

  1. Stop Driving & Notify Immediately: Do not continue driving if an active mechanical issue, warning light, or temperature alert appears, as this may cause consequential damage not covered by warranty.
  2. Provide Details: Contact our dealership team with your contract details, current odometer reading, and a specific description of the fault.
  3. Inspection & Rectification: We will arrange an inspection at our Moorabbin dealership or direct you to an authorized repairer. All warranty repairs must be approved by 365 Car Sales prior to work commencing.

For Extended Warranty Claims (AWN Insurance Policy Holders)

  • Direct Claim Lodgement: For vehicles covered under an AWN Extended Warranty, claims must be lodged directly with AWN Insurance before any mechanical work or disassembly begins.
  • Contact AWN Claims: Call AWN Insurance Claims Department directly on 1800 644 646 or submit a claim online via the AWN Insurance Claims Portal.
  • Australia-Wide Network: AWN will direct you to an approved local mechanic or dealership service centre anywhere across Australia.

Dealership Contact Details